Job Description

Job Title Customer Service Officer

Description

We are on the lookout for a confident Customer Service Advisor - Arabic speaker (Abu Dhabi) to join our vibrant team at Concentrix Corporation in United Arab Emirates, United Arab Emirates.
Growing your career as a Full Time Customer Service Advisor - Arabic speaker (Abu Dhabi) is a terrific opportunity to develop competitive skills.
If you are strong in problem-solving, communication and have the right personality for the job, then apply for the position of Customer Service Advisor - Arabic speaker (Abu Dhabi) at Concentrix Corporation today!

Job Title:
Customer Service Advisor - Arabic speaker (Abu Dhabi)


This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.Essential Functions/Core Responsibilities

• Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.

• Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate

• Identify and maximize selling and cross-selling opportunities.

• Identify customer problems and offer appropriate solutions.

• Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.

• Participate in Outbound calling programs and other projects and activities when required.

• Handling projects and tasks whenever required and asked by the management.

• Perform customer transactions accurately and in an efficient manner.

Required Education, Skills and Qualifications

• Min. 1 year call/contact center experience within banking, financial, insurance or healthcare sector, preferably telephonic.

• A bilingual fluent English (B2 Level+) and Arabic speaker.

• Good communication and interpersonal skills.

• Competent use of PC, must be good at MS Excel formulas.

• Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor's degree.

• Cheerful personality, always with a smile.

• Empathetic, patient and courteous in approach.

• Pleasant telephone etiquette and someone who loves to speak over the phone.

• Presentable with a positive, proactive and professional approach.

• Tolerance for repetitive work in a fast-paced, high production work environment.

• Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.

• Open to work - 8 hours a day, any 5 days a week in rotational shifts, as per department requirements and be ready to be molded for a suitable role internally, as time progresses.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:
ARE Abu Dhabi - Building Khaleej Area

Language Requirements:

Time Type:
Full time
Benefits of working as a Customer Service Advisor - Arabic speaker (Abu Dhabi) in United Arab Emirates, United Arab Emirates:
? Company offers great benefits
? Advancement opportunities
? Advantageous package

You have applied correctly

A message has been sent to the employer, you are going to receive the reply soon. Good luck!

You have applied correctly

The request has been sent correctly. However, we have seen that your resume is incomplete. We highly recommend you to fill it to let the employer know you. These are the fields you have empty: