Job Description

Duties & Responsibilities Provide effective suggestions and solutions to solve customer problems, and identifies solutions where possible with cooperation with the Section Manager. Review and analyse customer suggestions on regard of business process and ensure possible implement it, and report it high management. Answer customers' phone calls and provide assistance if needed and direct the customer to the concerned sections. Follow and ensure that complains are updated in a timely manner on the progress of their Complains, and the decision or action has been taken. Coordinate with the Corporate Communication & Legal offices for details of publications and articles containing complains to ensure responses to the same. Ensure communication and coordination with other departments in order to follow up on customer feedback and complaints. Ensure that the Complaint Handling Procedures and objectives are well established within the Company with full support and assistance of the department. Implement the company IMS policy, objectives and programs. Cooperate with other colleagues whenever needed and assure that all colleagues are informed to ensure better outcome of solving complains. Comply with reasonable OSH instructions and safe working procedures Use of appropriate personal protective equipment and safety systems Be familiar with emergency and evacuation procedures Not willfully or recklessly endanger anyone's health and safety Assist with preparation of risk assessments; and Report OSH hazards, incidents, and issues Min. Qualifications : Bachelor Degree Experience : Min 5 Years in related field, preferably in Utility Sector. Job Type: Full-time Ability to commute/relocate:

• Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)

• Bachelor's (Preferred)

• Utility Sector: 5 years (Preferred)
• Complaints Management/Handling: 5 years (Preferred)
• Occupational Safety and Health (PPE): 5 years (Preferred)
• Emergency and Evacuation Procedures: 5 years (Preferred)