Customer Relationship Supervisor
Al-Ayn, United Arab Emirates
Job Description
Job Summary: This role is responsible for ensuring that the patient experience at NMC Al Ain meets the industry standards. Duties & Responsibilities:
CLIENT ENGAGEMENT
- To collect, collate and analyze demographic, preference, and behavioral information about all patients.
- To identify trends and patterns in the collected data of the patient population
- To use the collected information for focused engagement activities e.g., to send a birthday message or similar
- To use the collected information for targeted marketing e.g., new services or promotional packages.
- To collect statistically significant feedback about all aspects of the hospital service, including product offerings and quality of service.
- To use the collected information to direct the development of services or service quality.
- To validate and share the feedback data with the regulator when required.
- Manage complaints according to the complaints policy.
- Analyze, trend and report on complaints.
- Facilitate service recovery actions following complaints.
Qualifications
Qualification, Licensure, Education, Experience, Special Skills: Graduate in a management related field, with post graduate training an advantage At least 2-years customer care or operations experience at a supervisory level. Resillient personality. Good interpersonal skills. Good listening skills. Patient centered approach. Understanding of UAE cultural norms Advanced computer literacy. Familiar with the full MS-Office suite. Good netiquette Excellent command of oral and written English; Arabic desirable but not mandatory.
Qualification, Licensure, Education, Experience, Special Skills: Graduate in a management related field, with post graduate training an advantage At least 2-years customer care or operations experience at a supervisory level. Resillient personality. Good interpersonal skills. Good listening skills. Patient centered approach. Understanding of UAE cultural norms Advanced computer literacy. Familiar with the full MS-Office suite. Good netiquette Excellent command of oral and written English; Arabic desirable but not mandatory.
Primary Location: NMC Specialty Hospital Al Ain
Work Locations: NMC Specialty Hospital Al Ain NMC Specialty Hospital Al Ain, Opp. Police Headquarters Behind UAE University Al Ain
Job: Non Medical
Organization: NMC Specialty ALN
Full-time
Job Posting: Jul 20, 2022, 5:43:53 AM
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Job Detail
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Job IdJD1400205
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAl-Ayn, United Arab Emirates
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EducationNot mentioned