Job Description

Customer Relations & Success Specialist - Michelin Guide
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KEY EXPECTED ACHIEVEMENTS
Contract management and execution

Monitor implementation of contracts in his/her area for customers (ex: Distributing work instructions and monitoring performance of Service Providers, Monitoring operational costs) Guarantee the respect of contractual commitments, Implement in your area the service providers performance monitoring and provide action plans up aiming to put Service Provider performances back on target. Enforce the qualification/ disqualification of Service Providers in the area.

Area Operational Management

Optimize costs of operations Contribute in settling litigation Report on operation according to needs, Follow Operational KPI's and improve performance of his/her team Develop and manage his team Guarantee the deployment of safety rules in his/her area. Guaranty implementation of ordering / reception of tires on his perimeter Guaranty implementation of derogation process when necessary
Product & Service technical knowledge

Matches product/service to obvious customer needs. Locates and uses expertise of others to improve product/service knowledge. Displays knowledge of how products/services compare with those of the competition.
Team Management

Manage employees according to the leadership model Ensure ethical business practices are followed. Champion, demonstrate, and uphold our core values: Customer Centric, Respect, Integrity, Teamwork, responsible, accountable, & winning. Coach, train and evaluate the team's performance on a periodic basis and ensure compliance with the working methods and if needed, bring the necessary changes for professional development. Analyze the Indicators report for establishing the variable remuneration criteria. * Propose quantitative and qualitative objectives for the team.