Job Description

Customer Relations & Success Specialist - Michelin Guide - - - - - - - - - - - - KEY EXPECTED ACHIEVEMENTS Contract management and execution . Monitor implementation of contracts in his/her area for customers (ex: Distributing work instructions and monitoring performance of Service Providers, Monitoring operational costs) . Guarantee the respect of contractual commitments, . Implement in your area the service providers performance monitoring and provide action plans up aiming to put Service Provider performances back on target. . Enforce the qualification/ disqualification of Service Providers in the area. Area Operational Management . Optimize costs of operations . Contribute in settling litigation . Report on operation according to needs, . Follow Operational KPIaEUR(TM)s and improve performance of his/her team . Develop and manage his team . Guarantee the deployment of safety rules in his/her area. . Guaranty implementation of ordering / reception of tires on his perimeter . Guaranty implementation of derogation process when necessary Product & Service technical knowledge . Matches product/service to obvious customer needs. . Locates and uses expertise of others to improve product/service knowledge. . Displays knowledge of how products/services compare with those of the competition. Team Management . Manage employees according to the leadership model . Ensure ethical business practices are followed. . Champion, demonstrate, and uphold our core values: Customer Centric, Respect, Integrity, Teamwork, responsible, accountable, & winning. . Coach, train and evaluate the teamaEUR(TM)s performance on a periodic basis and ensure compliance with the working methods and if needed, bring the necessary changes for professional development. . Analyze the Indicators report for establishing the variable remuneration criteria. . Propose quantitative and qualitative objectives for the team.

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