Job Description

Job description

Australian-owned, Dubai-based, rapidly growing e-commerce furniture company is seeking an

Customer Experience Associate

with a minimum of 2 years of experience in a role.

In this role, you will be responsible for delivering exceptional customer service--both online and in person--while actively contributing to sales and cultivating long-term relationships with our clients.

Success in this role requires a creative mindset and a solution-oriented approach. You should be comfortable thinking outside the box to resolve challenges and committed to consistently providing an outstanding customer experience. A genuine passion for interior design and furniture is essential.

Our environment is fast-paced and ever-evolving, so adaptability, initiative, and the ability to multitask are key. If you thrive in a dynamic setting and enjoy taking on diverse responsibilities, we'd love to hear from you!

Responsibilities:

Customer Engagement & Sales:

Respond promptly and professionally to customer inquiries via email, live chat, and phone, with a strong focus on driving conversions and closing sales. Provide knowledgeable support on product details, availability, and order status to ensure an exceptional customer experience.

Social Media Management:

Lead the development and execution of TLC's social media strategy across Instagram, Facebook and other platforms. Create compelling content, schedule posts, engage with followers, and grow the online community in alignment with the brand's voice and aesthetics.

Website & Product Content Administration:

Work closely with the Design Director to maintain and update product listings on the website. Coordinate styling, photo and video shoots, prop selection, and content editing to ensure high-quality visual and written assets for digital platforms.

Showroom Management:

Take ownership of the studio's presentation by maintaining a clean, organized, and "showroom-ready" environment. This includes managing sample inventory, merchandising displays, and ensuring accurate and attractive pricing presentation for clients.

Team Collaboration & Culture:

Contribute to a positive and communicative team culture by leading with integrity and professionalism. Embody TLC's values and aesthetic standards in all aspects of your role, fostering collaboration and excellence within the workplace.

Requirements:

Experience in customer service or sales, with the ability to support and assist customers effectively. Comfortable using Microsoft Word and Excel to organize and manage data. Strong English communication skills--both spoken and written--with good attention to detail. A positive, customer-first attitude, always aiming to provide great service. Flexible to work on weekdays, weekends, and holidays as needed.

Package offered:

Basic Salary + Incentives Based on Sales

(ranging from AED 6,000 to AED 8,000, depending on experience, competency, and leadership capabilities).

Medical Insurance

.

Periodic Performance Reviews

with the possibility of promotion and taking on more complex roles.
Job Types: Full-time, Permanent

Pay: AED6,000.00 - AED8,000.00 per month

Ability to commute/relocate:

Dubai: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

Do you have any experience in Canva, Shopify and or Social Media Management platforms?
Experience:

Customer Service: 1 year (Required)
Application Deadline: 31/05/2025