Job Description

Key Responsibilities:

Patient Reception & Guidance:

Warmly greet patients and visitors, assist with registrations, and guide them through consultation and treatment procedures.

Appointment Coordination:

Manage appointment scheduling for doctors, therapists, and specialists to ensure smooth patient flow.

Patient Records:

Maintain accurate patient files and treatment histories, respecting privacy and confidentiality at all times.

Customer Queries & Feedback:

Address patient inquiries, concerns, and feedback with empathy and professionalism, escalating when necessary.

Billing & Payments:

Coordinate billing procedures, prepare invoices, and process payments accurately.

Liaise with Medical & Therapy Teams:

Act as a bridge between patients and practitioners to ensure treatment plans are communicated and followed seamlessly.

Promote Services:

Inform patients about available therapies, packages, and wellness programs, supporting the clinic's growth.

Reception Area Management:

Ensure the front desk and waiting area remain calm, clean, and welcoming -- a reflection of the healing space within.

Requirements:

Mandatory:

Minimum

2-4 years of experience

in a

customer relations/front desk

role within an

Ayurvedic clinic or hospital

. Strong understanding of Ayurvedic treatments, terminology, and patient expectations. Excellent communication and interpersonal skills in English (knowledge of Hindi or Malayalam is a plus). Warm, patient-focused attitude with strong problem-solving skills. Proficiency in MS Office and familiarity with clinic management systems. Flexibility to work shifts and weekends, if required.

What We Offer:

Competitive salary package. Calm, supportive work environment rooted in traditional wellness. Opportunities for training and professional growth within the holistic health sector. A diverse, compassionate team culture. Medical insurance and standard UAE benefits.
Job Type: Full-time

Pay: AED2,500.00 - AED4,000.00 per month