Customer Experience Associate - Contact Center Support
Job Overview
Al-Futtaim Group is looking for a proactive and customer-focused Customer Experience Associate to join our Contact Center Support team in Dubai, UAE. This role ensures a consistent, high-quality experience across all non-face-to-face customer interactions, helping build long-term trust and satisfaction with the brand.
Job Location: Dubai, UAE
Industry: Retail
Function: Customer Service
Salary: 4500-6000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: UAE preferred
Job Type: Full Time
Job Overview
As a Customer Experience Associate, you will be responsible for managing customer queries and complaints via email, phone, and social media, ensuring timely follow-up and resolution. This role plays a key part in enhancing the overall customer journey, supporting operational efficiency, and ensuring alignment with Al-Futtaim's brand values.
Key Responsibilities

• Handle customer queries and complaints through CRM with accurate logging and follow-up
• Resolve all email and social media issues within 24 hours
• Monitor transport management system and proactively communicate delivery delays
• Ensure consistent call quality and strive for first-call resolution
• Follow health, safety, and department SOPs to maintain a secure work environment
• Adhere to departmental schedules to ensure service level targets are met
• Support cost control by following optimized contact center processes

Job Requirements

• Proven experience in customer service or call center role
• Familiarity with CRM systems and platforms such as Genesys
• Proficiency in Excel and general computer literacy
• Strong communication, problem-solving, and interpersonal skills
• Ability to manage time effectively in a fast-paced environment
• Previous retail industry experience is a plus

What We Offer

• Market-competitive salary with additional employee benefits
• Structured development plans and opportunities for internal growth
• Work in a collaborative and multicultural environment
• Exposure to one of the UAE's most established and respected private business groups

About the Company
Al-Futtaim Group is a leading diversified business based in the UAE, operating across automotive, retail, real estate, healthcare, and financial services. With over 35,000 employees and partnerships with 200+ global brands, Al-Futtaim is committed to delivering excellence and innovation through customer-centric services and sustainable growth strategies.
Job Title Customer Experience Associate - Contact Center Support
Customer Experience Associate - Contact Center Support
Job Overview
Al-Futtaim Group is looking for a proactive and customer-focused Customer Experience Associate to join our Contact Center Support team in Dubai, UAE. This role ensures a consistent, high-quality experience across all non-face-to-face customer interactions, helping build long-term trust and satisfaction with the brand.
Job Location: Dubai, UAE
Industry: Retail
Function: Customer Service
Salary: 4500-6000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: UAE preferred
Job Type: Full Time
Job Overview
As a Customer Experience Associate, you will be responsible for managing customer queries and complaints via email, phone, and social media, ensuring timely follow-up and resolution. This role plays a key part in enhancing the overall customer journey, supporting operational efficiency, and ensuring alignment with Al-Futtaim's brand values.
Key Responsibilities

• Handle customer queries and complaints through CRM with accurate logging and follow-up
• Resolve all email and social media issues within 24 hours
• Monitor transport management system and proactively communicate delivery delays
• Ensure consistent call quality and strive for first-call resolution
• Follow health, safety, and department SOPs to maintain a secure work environment
• Adhere to departmental schedules to ensure service level targets are met
• Support cost control by following optimized contact center processes

Job Requirements

• Proven experience in customer service or call center role
• Familiarity with CRM systems and platforms such as Genesys
• Proficiency in Excel and general computer literacy
• Strong communication, problem-solving, and interpersonal skills
• Ability to manage time effectively in a fast-paced environment
• Previous retail industry experience is a plus

What We Offer

• Market-competitive salary with additional employee benefits
• Structured development plans and opportunities for internal growth
• Work in a collaborative and multicultural environment
• Exposure to one of the UAE's most established and respected private business groups

About the Company
Al-Futtaim Group is a leading diversified business based in the UAE, operating across automotive, retail, real estate, healthcare, and financial services. With over 35,000 employees and partnerships with 200+ global brands, Al-Futtaim is committed to delivering excellence and innovation through customer-centric services and sustainable growth strategies.
Post Details
Job Start Date
Salary from 4500.00
Salary to 6000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location