Job Description

Contact Center Operations Supervisor - Dicetek LLC - Dubai, UAE
Position Overview
This role oversees daily operational activities of the unified government contact center, ensuring prompt responses, efficient service delivery, and strong coordination with government entities. The position supports policy implementation, provider performance management, and continuous improvement of service standards.
Job Details
Country: UAE
City: Dubai
Industry: Government Administration
Function: Call Center
Salary: 14000-20000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Manage daily operations of the unified contact center and coordinate with government entities for timely responses to customer requests
Monitor implementation of policies, procedures, and operational processes
Ensure availability of required resources, tools, and systems for seamless service delivery
Oversee performance of contact center service providers and ensure compliance with agreed service levels
Support development and updates of operational policies, manuals, and authorities
Monitor operational KPIs and employee performance indicators
Coordinate with the Quality Department to ensure application of government service standards
Prepare periodic reports on operational performance and KPI achievements
Recommend system and service improvements to management
Support communication with service providers and follow up on operational initiatives
Carry out additional tasks assigned by the supervisor
Ideal Profile
Experience in contact center operations within government or large organizations
Strong background in service delivery, operational process management, and provider coordination
Knowledge of KPI monitoring, quality standards, and government service frameworks
Excellent communication, reporting, and stakeholder management skills
Detail-oriented with strong organizational and multitasking abilities
Skills Set
Contact center operations
Service provider coordination
KPI monitoring
Operational process management
Quality standards compliance
Reporting and analysis
Why Join Us
Opportunity to work closely with government entities and service delivery teams
Play a key role in improving customer experience across unified channels
Structured environment with strong professional development pathways
Dynamic role supporting continuous operational enhancements
About the Company
Dicetek LLC is a trusted technology and professional services consultancy in Dubai, supporting major government entities and enterprises across the UAE. The company delivers specialized expertise in contact center operations, digital transformation, and managed service solutions, helping organizations enhance service delivery and operational efficiency.
Job Title Contact Center Operations Supervisor - Dicetek LLC - Dubai, UAE
Contact Center Operations Supervisor - Dicetek LLC - Dubai, UAE
Position Overview
This role oversees daily operational activities of the unified government contact center, ensuring prompt responses, efficient service delivery, and strong coordination with government entities. The position supports policy implementation, provider performance management, and continuous improvement of service standards.
Job Details
Country: UAE
City: Dubai
Industry: Government Administration
Function: Call Center
Salary: 14000-20000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Manage daily operations of the unified contact center and coordinate with government entities for timely responses to customer requests
Monitor implementation of policies, procedures, and operational processes
Ensure availability of required resources, tools, and systems for seamless service delivery
Oversee performance of contact center service providers and ensure compliance with agreed service levels
Support development and updates of operational policies, manuals, and authorities
Monitor operational KPIs and employee performance indicators
Coordinate with the Quality Department to ensure application of government service standards
Prepare periodic reports on operational performance and KPI achievements
Recommend system and service improvements to management
Support communication with service providers and follow up on operational initiatives
Carry out additional tasks assigned by the supervisor
Ideal Profile
Experience in contact center operations within government or large organizations
Strong background in service delivery, operational process management, and provider coordination
Knowledge of KPI monitoring, quality standards, and government service frameworks
Excellent communication, reporting, and stakeholder management skills
Detail-oriented with strong organizational and multitasking abilities
Skills Set
Contact center operations
Service provider coordination
KPI monitoring
Operational process management
Quality standards compliance
Reporting and analysis
Why Join Us
Opportunity to work closely with government entities and service delivery teams
Play a key role in improving customer experience across unified channels
Structured environment with strong professional development pathways
Dynamic role supporting continuous operational enhancements
About the Company
Dicetek LLC is a trusted technology and professional services consultancy in Dubai, supporting major government entities and enterprises across the UAE. The company delivers specialized expertise in contact center operations, digital transformation, and managed service solutions, helping organizations enhance service delivery and operational efficiency.
Post Details
Job Start Date
Salary from 14000.00
Salary to 20000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required