Job Description

Customer Service Representative - Call Center Support Dubai
Position Overview
First Abu Dhabi Bank (FAB) is hiring a Customer Service Representative to deliver high-quality call center support while upholding service excellence, confidentiality, and compliance standards. This role focuses on resolving customer inquiries, promoting products, and ensuring a seamless customer experience in alignment with FAB's values and service goals.
Job Details
Job Location: Abu Dhabi, UAE
Industry: Banking
Function: Customer Service
Salary: 5000-6500 monthly (Market estimated)
Gender: Any
Candidate Nationality: UAE Nationals only (with valid family book)
Job Type: Full-time
What You'll Do

• Handle inbound and outbound calls with professionalism and efficiency, adhering to service quality standards
• Resolve customer complaints within defined authority limits or escalate when necessary
• Provide accurate product and service information to enhance customer experience and satisfaction
• Identify customer needs and recommend FAB products or services accordingly
• Record and update customer interactions, requests, and complaints accurately in the system
• Maintain data confidentiality and comply with internal policies and regulatory guidelines
• Support sales initiatives by generating leads and upselling FAB offerings during customer interactions
• Adapt to flexible shift schedules and provide support during high-demand periods
• Participate in team meetings and tasks assigned by supervisors to support departmental goals

Ideal Profile

• High school diploma or equivalent qualification
• 0-2 years of experience in banking or call center customer service roles
• Fluent in English and Arabic (verbal and written)
• Excellent phone etiquette, active listening, and problem-solving skills
• Proficient in maintaining accurate documentation and handling confidential data
• Must hold a valid UAE National family book (mandatory)

Why Join Us
Be part of the UAE's #1 bank where innovation meets service excellence. At FAB, you'll contribute to an impactful customer-first culture while developing your skills in a dynamic financial environment.
About the Company
First Abu Dhabi Bank (FAB) is the Middle East's leading financial institution, delivering innovative banking solutions, world-class service, and a commitment to excellence that drives growth and success for clients and employees alike.
Job Title Customer Service Representative - Call Center Support Dubai
Customer Service Representative - Call Center Support Dubai
Position Overview
First Abu Dhabi Bank (FAB) is hiring a Customer Service Representative to deliver high-quality call center support while upholding service excellence, confidentiality, and compliance standards. This role focuses on resolving customer inquiries, promoting products, and ensuring a seamless customer experience in alignment with FAB's values and service goals.
Job Details
Job Location: Abu Dhabi, UAE
Industry: Banking
Function: Customer Service
Salary: 5000-6500 monthly (Market estimated)
Gender: Any
Candidate Nationality: UAE Nationals only (with valid family book)
Job Type: Full-time
What You'll Do

• Handle inbound and outbound calls with professionalism and efficiency, adhering to service quality standards
• Resolve customer complaints within defined authority limits or escalate when necessary
• Provide accurate product and service information to enhance customer experience and satisfaction
• Identify customer needs and recommend FAB products or services accordingly
• Record and update customer interactions, requests, and complaints accurately in the system
• Maintain data confidentiality and comply with internal policies and regulatory guidelines
• Support sales initiatives by generating leads and upselling FAB offerings during customer interactions
• Adapt to flexible shift schedules and provide support during high-demand periods
• Participate in team meetings and tasks assigned by supervisors to support departmental goals

Ideal Profile

• High school diploma or equivalent qualification
• 0-2 years of experience in banking or call center customer service roles
• Fluent in English and Arabic (verbal and written)
• Excellent phone etiquette, active listening, and problem-solving skills
• Proficient in maintaining accurate documentation and handling confidential data
• Must hold a valid UAE National family book (mandatory)

Why Join Us
Be part of the UAE's #1 bank where innovation meets service excellence. At FAB, you'll contribute to an impactful customer-first culture while developing your skills in a dynamic financial environment.
About the Company
First Abu Dhabi Bank (FAB) is the Middle East's leading financial institution, delivering innovative banking solutions, world-class service, and a commitment to excellence that drives growth and success for clients and employees alike.
Post Details
Job Start Date 1970-01-01
Salary from 5000.00
Salary to 6500.00
Number of Vacancies 1
Location -
Location City Abu Dhabi
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location