Customer Care Representative ( Emirati)

Dubai, United Arab Emirates

https://www.mncjobsgulf.com/company/talentstide

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Job Description

Talents Tide is hiring for a government entity client to support customer service operations within a professional call center environment.
Key Responsibilities:
Handle inbound customer inquiries, service requests, and complaints through call center channels in a professional and timely manner
Provide accurate information, guidance, and issue resolution while adhering to approved service standards and scripts
Log, update, and maintain customer records accurately in CRM and call center systems
Escalate complex or unresolved cases to relevant teams while ensuring proper follow-up
Meet individual and team performance targets, including call quality, response time, and customer satisfaction
Comply with data protection, confidentiality, and information security policies
Follow operational procedures, quality guidelines, and compliance requirements
Participate in training, coaching, and quality improvement initiatives to enhance service delivery