Job Description

Are you passionate about providing exceptional customer service? If so, we want you to join our team as a

Customer Service Representative

! In this role, you'll be the first point of contact for patients, assisting with scheduling, inquiries, insurance questions, and ensuring a smooth and positive experience for all our patients.

Responsibilities:

Respond to customer inquiries via phone, email, and chat in a friendly and professional manner Schedule and confirm dental appointments, ensuring accurate information is recorded Assist with insurance verification and provide information on coverage options Address billing inquiries, process payments, and explain billing procedures Resolve patient concerns and escalate issues when necessary Maintain patient confidentiality Provide support to dental staff by relaying important patient information Keep accurate records of customer interactions, feedback, and follow-up tasks Stay up-to-date on dental services, procedures, and insurance requirements

Qualifications:

Previous experience in customer service, preferably in a dental or healthcare setting Strong communication skills with a professional and empathetic demeanor Proficient in using customer service software and office management tools Ability to handle sensitive situations and maintain confidentiality Strong organizational and time management skills College diploma Arabic speaker is a plus
Job Types: Full-time, Permanent

Preferably leaving in Abu Dhabi.

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED

Job Types: Full-time, Permanent

Pay: AED3,500.00 - AED4,000.00 per month

Application Deadline: 18/07/2025