Cro
Giza, Egypt
Job Description
- JOB PURPOSE
The Customer Relationship Officer is responsible for marketing and selling the bank’s products and services through direct and cross selling techniques while maintaining a high quality service. In addition to developing relationships with customers and ensuring that their profiles are up to date.
- MAJOR RESPONSIBILITIES AND ACOUNTABILITIES
- Identifies customer needs and fulfils it with proper bank’s products or services
- Handles customers’ requests/inquiries related to their accounts, products and services in a professional manner and serves all customers regardless of segment up to the level of their full satisfaction
- Promotes and sells the bank’s products and services to achieve the yearly set targets
- Ensures that brochures are up to date and in place
- Carries and handles efficiently custody items, keys as per custodian matrix and relevant policies and procedures
- Uses cross-selling techniques with EGBANK existing customers
- Adheres to Branch Operating Model
- Ensures that customers’ profiles are updated through implementing the KYC principle (Know Your Customers)
- Migrates customers to various channels (ATM, cheque deposit box)
- Carries out any task requested by the Senior Relationship Officer and the Branch Manager
- Makes calls upon request to EGBANK existing clients
- KEY PERFORMANCE INDICATORS (KPIs)
- Number of customers complaints and the recurrence of the same complaint
- Customer feedback surveys and pulse checks
- Customer satisfaction rate measured through customer satisfaction surveys
- Achievement of individual sales targets and quality targets
- Number of cross selling successfully conducted by the job holder
- Constant availability of brochures
- Number of times the job holder did not adhere to the Branch Operating Model
- Number of out-dated customers’ profile
- Number of remarks and recurrence of remarks in quality assurance individual reports
- Number of remarks and recurrence of remarks in audit reports
- Number of remarks and recurrence of remarks in compliance reports
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1423379
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationGiza, Egypt
-
EducationNot mentioned