Job Description

Position:CRM Product Owner

: About US:

At Arrow Electronics, we are a global provider of technology solutions, helping customers shape the tangible future. With innovation at the core of everything we do, our collaborative and forward-thinking teams are transforming the way business gets done in todayaEUR(TM)s digital world. Join us and be part of a company that is driving change across industriesaEUR"from commercial to cloud and everywhere in between.

As part of our company s growth, ARROW Morocco is strengthening its teams and is looking for a CRM Product Owner.

Key Responsibilities Define and manage the CRM product roadmap, aligning it with business goals, commercial strategy, and user needs. Serve as the primary liaison between business stakeholders, end users, and technical delivery teams, translating high-level requirements into user stories and actionable features. Own the product backlog; prioritize features and enhancements based on business value, technical feasibility, and impact. Lead and participate in Agile ceremonies (backlog grooming, sprint planning, demos, retrospectives) and ensure clear acceptance criteria for each deliverable. Collaborate with Sales, Marketing, Customer Service, and IT to gather feedback, analyze pain points, and drive continuous CRM improvements. Maintain awareness of Salesforce platform capabilities, upcoming releases, and industry best practices. Ensure data integrity, compliance, and security standards are upheld within the CRM ecosystem. Monitor and report on CRM adoption, KPIs, and business outcomes. Champion user training, change management, and communication to ensure successful rollout and adoption of features.

What is in it For You? Full Permanent contract, Social advantage: CNSS, CIMR, Health insurance. Very good working atmosphere in a team of passionate collaborators. Work culture where you can make an impact. Dynamic environment with a friendly work atmosphere. Interesting career development opportunities in a quickly growing environment. Working within an international organization, recognized worldwide in its sector.

Location:MA-Casablanca, Morocco (Boulevard Al Quods)

Time Type:Full time

Job Category:Information Technology

R234513