Job Description

Job purpose:

We are seeking a proactive and detail-oriented Mid-Level Support Product Owner to oversee and manage requests on Salesforce Products. The ideal candidate will have a background in software engineering or functional analysis, experience in managing live product operations, and a solid understanding of product ownership. This role is crucial in ensuring the stability, performance, and continuous improvement of our live digital assets

Competencies

Core Competencies

Excellent communication skills to effectively manage stakeholder expectations and incident resolutions. Strong problem-solving abilities to quickly diagnose and resolve live issues. Deep understanding of customer impact and a commitment to maintaining high service levels.

Functional Competencies / Leadership Competencies

Strong technical background with the ability to understand and troubleshoot complex issues.

Effective project management skills to handle multiple urgent requests and incidents concurrently.

Ability to analyze incidents and derive actionable insights for continuous improvement.

Minimum qualifications

Bachelor's degree in computer science, Software Engineering, or a related field.

Product management or ITIL certification is a plus.

Minimum experience

6+ years of experience in product management or support roles, with a focus on live digital assets.

Salesforce-certified Product Manager with 10+ years' of experience working in the Banking, Payments, Technology, Telecom, and Healthcare industries. expertise in CRM Implementation, Digital Transformation, Product Management, Requirement Analysis, Data Analytics, Business Process redesign, and Project Management. Product owner with experience on Project Management and Salesforce Cloud Consultant. Integrated Salesforce solutions with multiple data sources to deliver a customized suite of Salesforce applications using AGILE Methodologies for a large housing corporation based out of the US Balanced multiple competing priorities, ensuring critical tasks were addressed promptly while maintaining overall project timelines Collaborated with business stakeholders to gather requirements and Customize Salesforce features for custom workflows Led Agile teams in the successful implementation of Salesforce CRM. CRM: Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Marketing Cloud, Salesforce Data Cloud,Google Cloud Platform, CRM Analytics MS Office Suite: MS Excel, PowerPoint, MS Visio, MS Project, MS Visio Data Visualization: Power BI, Tableau Planning Tools: Jira, ALM, VSTS Azure, TFS Confluence Testing/Defect Tracking Tools: HPQC, Service Now, Postman, SOAP UI Marketing tools: Agility Harmony, Agility Loyalty Database: SQL, BigQuery Experience in product management with a focus on live product operations and support within a large and complex organization. Proven experience on salesforce products : Sales and Service Cloud, Marketing cloud, data cloud. Background in software engineering with hands-on experience in managing and supporting live digital assets. Proficiency in agile methodologies and tools (e.g., Scrum, Kanban, Jira). Experience with incident management and resolution processes.
Job Type: Contract
Contract length: 12 months

Pay: AED10,000.00 - AED14,000.00 per month

Application Question(s):

Are you Immediate joiner? What is your expected salary ?
Experience:

product management: 6 years (Required) support roles: 6 years (Required)
License/Certification:

ITIL certification is a plus. (Required) Product management (Required)
Location:

* Dubai (Required)