Job Description

Headquartered in Dubai, UAE, HZ Development is a leading full-service real estate and development firm known for innovation, quality, and excellence. With 1,000+ residential and retail units delivered, we specialize in: Building & Development Investment & Asset Management Construction & Property Management Master Planning & Design We adapt to market trends, seize opportunities, and shape the future of real estate with sustainable and cutting-edge solutions.

We are looking for dynamic CRM Executive with 3-5 years of experience in Real Estate Development in U.A.E.

Role and Responsibilities:

Lead & Inquiry Management:

Capture and track leads from online portals, website forms, walk-ins social/Meta campaigns, and referrals.

Assign and follow up on leads in coordination with the sales team to ensure timely engagement.

Maintain lead database and monitor follow-up timelines to reduce lead leakage.

CRM System Administration:

Manage and update CRM platforms (Bitrix24).

Ensure data accuracy, deduplication, and compliance with company and legal standards.

Generate automated tasks, reminders, and workflows for sales activities.

Customer & Broker Relationship Management:

Manage communication across pre-sales, booking, and post-sales phases.

Send personalized communication (Emails, WhatsApp) to clients and brokers at each stage of the sales journey.

Communicate reminders, document submission deadlines, and milestone updates.

Support onboarding of new brokers and ensure they have the necessary project materials.

Documentation Handling (Customers & Brokers):

Prepare and issue key documents such as Booking forms, Sales Purchase Agreement, Brokerage Registration Agreement to sell (in coordination with legal)

Assist in the collection and verification of customer KYC documents and required proofs.

Coordinate with brokers to share company documents for registration

Track and maintain documentation logs for compliance and auditing purposes.

Monitor the customer journey from inquiry to booking and handover.

Reporting & Insights:

Prepare regular reports on lead status, campaign performance, conversion rates, and sales trends.

Provide actionable insights to sales and marketing teams for process improvements.

Requirements:

3-5 Years experience in real estate CRM operations and documentation workflows in UAE.

Familiarity with CRM tools "Bitrix24".

Strong communication, organizational, and follow-up skills.

Proficiency in Microsoft Excel, Word, and basic reporting tools.

Understanding of real estate documentation, RERA compliance, and KYC norms.

Apply by sharing your resume at: careers@hzdeveloper.ae

Job Type: Full-time