Job Description

What can you expect as a FedEx team member?

• Career Mobility and Development: When you join FedEx, you're joining a team with possibilities that literally span the world--from opportunities for advancement and location transfer, to training and leadership programs.
• Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.
" Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date"
Company: MER FedEx Express Intl BV DXB
City:
Abu Dhabi
Scheduled Weekly Hours: 48
Worker Type: Regular
Posting Start Date 3-Nov-2025
Posting Close Date: 7-Nov-2025
Job Family: FXE-MEISA: Courier
Position Summary:
"Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date"
Grade - 4
Responsible for the completion of operational processes at station and hub locations which may include ramp and sort operations, courier and dispatch operations. Ensures processes are completed safely and in a timely fashion.
Provides professional & efficient services relating to the delivery & pick-up (by vehicle) of customer packages whilst ensuring that all FedEx & legal requirements relating to the safe & secure movement of packages are met. Performs all activities without compromising safe working/driving practices.
Performs physical loading/unloading of trucks/containers & sortation of documents &/or boxes, ensuring accurate completion within defined timeframes.
Performs defined pre & post trip vehicle checks including ensuring adequate levels of supplies and completing accurate & timely Vehicle Inspection Report documentation. Ensures the ongoing security of the vehicle & packages by taking all reasonable precautions & following defined safety & security procedures.
Sorts & loads documents & boxes in a logical flow to support optimal productivity on the delivery route. Highlights any difference to the agreed stop count and pro-actively seeks to balance routes with the route 'coordinator'.
Optimizes results by effectively managing own time throughout the day; includes prioritizing the sequence of tasks &taking on additional responsibilities when possible.
Uses defined tools to perform accurate & timely scanning, recording & transferring of data for diverse types of performance tracking/compliance activities.
Ensures that all necessary documentation (delivery records, pick-up manifests, time cards etc) are completed accurately & audits customer documentation (AWB, customs paperwork, commercial invoice etc) to ensure it is accurate and complete. Compiles, files & processes paperwork in accordance with local procedures.
Delivers packages & processes exceptions (R.O.D.'s, incorrect addresses, customer closed etc) in the most logical order to achieve the different service commitments whilst ensuring that all standard procedures are followed & taking account of the customers needs.
Maximizes customer satisfaction & operational efficiency by effectively dealing with all types of customer queries & requests, resolving those that fall within the job remit & escalating others to the appropriate department.
Plans the route, re-prioritizes stops, to effectively complete pick-ups within Customer & FedEx time-windows and to meet defined productivity targets. Processes packages in accordance with defined procedures e.g. security scan, cash collection, correct routing, paperwork etc. and advises customer on correct completion of documentation & packaging.
Pro-actively seeks opportunities to generate additional revenue & improve customer satisfaction by identifying & highlighting sales & automation opportunities that support the customers business.
Performs any additional related duties that support operational achievement of results.
Key Contacts:
Customers - advise on services & procedures & paperwork requirements, gather information relating to complaints etc & forward to relevant parties
A.E. / CSC - develop relationships that support the business retention & growth
Dispatch - keep abreast of developments, agree actions needed on exception issues
Service Agents - obtain information to facilitate delivery
Valid UAE manual Driving license is required. Abu Dhabi area knowledge is preferred.
Accuracy & Attention to Detail
Planning & Organizing Skills
Interpersonal Skills
Problem Solving Skills
Team Working Skills
Physically fit, able to lift 32k & move 70 kilos
Valid Manual UAE driving license with over 6 months of driving experience
(Experience of driving a commercial vehicle is preferred)
Fluent in local language/s
(Good command of English)
Good written & verbal communication skills
Professional & courteous approach
Customer oriented (Experience in a customer facing role)
Basic knowledge of technology including use of a p.c., printer etc
Quality oriented, methodical with attention to detail
Good organizational skills / able to plan ahead & re-prioritize work as needed
Able to work independently and also as part of a team
Good administrative skills
Basic problem solving skills
Basic knowledge of the FedEx operation & key services
Basic geographical knowledge of Abu Dhabi city
Good orientation & map reading
Accuracy & Attention to Detail
Planning & Organizing Skills
Interpersonal Skills
Problem Solving Skills
Team Working Skills
Physically fit, able to lift 32k & move 70 kilos
Valid Manual UAE driving license with over 6 months of driving experience
(Experience of driving a commercial vehicle is preferred)
Fluent in local language/s
(Good command of English)
Good written & verbal communication skills
Professional & courteous approach
Customer oriented (Experience in a customer facing role)
Basic knowledge of technology including use of a p.c., printer etc
Quality oriented, methodical with attention to detail
Good organizational skills / able to plan ahead & re-prioritize work as needed
Able to work independently and also as part of a team
Good administrative skills
Basic problem solving skills
Basic knowledge of the FedEx operation & key services
Basic geographical knowledge of Abu Dhabi city
Good orientation & map reading
High School Diploma (Required)
English (Required)
Customer Service: Customer Service Experience

Skills Required