Job Description

When you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first! Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce. This role will assist new 3PL's by onboarding and guiding them in processing their documents to compliance and legal departments for approvals, as well as guiding them in the process of onboarding their riders. The ideal candidate should have experience in handling classified documents.

What's On Your Plate?

Classified documents verification

Create Compliance and Legal tickets using the company system (MSD)

Daily monitoring of applications and follow-up with 3PL's Owners regarding their documents required by compliance and legal.

Follow-ups on 3PL's applications with Legal and Compliance and ensure 3PL are onboarded within service level agreement.

Update database and create reports for management

Manage contracts data and liaise with management and liaise with finance

Guide and communicate 3PL's owners regarding the onboarding process for riders after signing the contract.

Monitor 3PL contract expiration and communicate with 3PL and legal to renew their contracts.

Monitor active/inactive contracts and riders count for each contract and report to management

Provide support to line manager to develop standard operating procedures as required

Any additional tasks as requested by the department manager

What Did We Order?

Bachelor's degree holder

Minimum of 2 years of experience in HR and GRD function

Strong communication skills, both written and verbal, in a cross-cultural setting. (Arabic language fluency is required).

Ability to manage multiple tasks at the same time with cross-functional teams.

Able to handle irate individuals in a calm and professional manner.

People management skills

Advanced in MS Office, Google Docs, and Google Sheets

Ability to work under pressure and handle stress.

JR0035737