Job Description

Description

We are looking for a

Content Designer - Localization Expert

who can combine agent enablement, localization, and content design expertise. In this role, you will ensure Tabby's CX content and training materials are localized for KSA, culturally resonant, and easy for agents to apply. You will translate complex product changes, policies, and workflows into Arabic content that reflects our tone of voice and operational accuracy, while making sure cultural nuances are captured.




This role sits at the intersection of

CX(Customer Experience) operations, product readiness, and content strategy

-- ensuring that agents in KSA are always equipped with clear, relevant, and relatable learning materials.

Key Responsibilities

Agent Enablement & Content Localization

Create high-quality, actionable Arabic content for agents (guides, FAQs, walkthroughs, quick-reference materials, and eLearning). Localize English training modules and KB articles into

Khaleeji-appropriate Arabic

that keeps Tabby's tone of voice. Build templates and scripts that are

culturally relevant

and practical for KSA agents. Partner with Product, Ops, QA, and Training teams to co-design

localized content

for product or process changes. Support trainers and SMEs in adapting materials Maintain, iterate, and optimize all Arabic training and knowledge content for clarity, accuracy, and usability. Establish and maintain an

Arabic style guide and glossary

(Khaleeji register, plain-language Arabic, RTL design).

Skills, Knowledge & Expertise

Native-level Arabic with

Khaleeji fluency

and strong English language. Experience in

content design, training, localization, or knowledge management

. Proven ability to adapt content for

multilingual, culturally diverse teams

. Hands-on experience with content and design tools (Figma, Canva, Articulate Rise/Storyline, Google Slides, Microsoft PowerPoint, LMS tools) Strong writing and editing skills with a focus on plain language, clarity, cultural accuracy, and adaptability across formats (social, chat, email). Detail-oriented and process-driven, able to maintain consistency and quality under pressure.

Month 1:

Learn Tabby's tools, culture, workflows, tone, and agent landscape. Shadow training sessions and product demos. Start localizing content

Months 2-3:

Co-own content pieces tied to product changes and support localization of KB/training assets.

Month 4+:

Take ownership of localization and content design projects end-to-end -- becoming the

go-to for Arabic enablement

. 1 year of working in the Customer Service industry Experience localizing training or KB content for

GCC markets

. Familiarity with

UX principles, plain-language writing, and RTL design

. Experience in

data-driven content iteration

based on QA, CSAT, and usage insights.

About Tabby

Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.



The company's flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.



Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.



Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.