Reporting to the MEA Senior Manager, Brand Management, the Community Manager - MEA (Middle East and Africa) will be based in Dubai. As a Community Manager, you will foster a strong and engaged community for our brand and uphold a Player-First mentality in everything we produce, ensuring our community feels valued and heard. You\'ll work closely with cross-functional Publishing teams to create inclusive campaigns that resonate with our players regionally.

As the Community Manager, you will also manage influencer relationships by identifying new creators, building long-lasting and productive relationships, negotiating contracts, and ensuring campaigns align with our brand values and messaging. You will actively seek out new creators within our community, scouting for up-and-coming talent and nurturing their growth. You will establish a strong network of influencers to help us reach new audiences and strengthen our brand\'s reputation in the region.

As a Community Manager, you\'ll have the exciting opportunity to work with our diverse gaming portfolio, which includes popular games such as Valorant, League of Legends, Wild Rift, TFT, and Legends of Runeterra, and will serve as a key liaison between our gaming communities and Riot.

Responsibilities

• Be the local community ambassador, building direct lines of communication, conversations, and engagement with players, ensuring they have a voice so that campaigns are adapted to their needs.
• Support the regional Brand and Content teams to tailor and enhance all major game beats.
• Develop and execute a long-term strategy to enhance the sentiment and engagement of Riot\'s player community in the MEA region.
• Identify, support, and grow MEA-specific player communities that prioritize Riot\'s most pertinent products and experiences.
• Guide the local strategy for direct-to-player communications in our games to create a consistent experience for Riot fans.
• Monitor and report local player sentiment to help guide present and future campaign strategy.
• Respond to the shifting needs of our community as they develop, raising emergent issues with the team and tackling them by developing local projects that bring them together.
• Manage influencer relationships by identifying new creators, building long-lasting and productive relationships, negotiating contracts, and ensuring campaigns align with our brand values and messaging.
• Continue building and improving our existing Creator program.
• Collaborate with teams and partners to bring holistic community-focused initiatives that our players love.
• Develop Influencer service models and programs to support our creator community at scale better.
• Build strong cross-functional relationships internally in EMEA and globally.

Required Qualifications

• 3+ years of experience working in online communities, including digital marketing, influencer strategy, program development, and community activation execution.
• Knowledge of community best practices, including communication strategies, engagement tactics, and creator partnerships.
• Experience in crisis management and sensitive communications, with the ability to diffuse and resolve conflict constructively.
• Proven track record of developing custom community activations that resonate with players and drive engagement.
• Native fluency in Arabic, with an excellent level of English proficiency.
• Passionate about more than one of our games (League of Legends, VALORANT, Wild Rift, Teamfight Tactics, or Legends of Runeterra) and their respective game genres, as well as connected to their communities, in-game language, and most recent memes.
• Strong interpersonal and communication skills, with the ability to build rapport and maintain positive relationships with diverse stakeholders.
• Detail-oriented and able to manage multiple projects simultaneously while delivering high-quality work on tight deadlines.
• Comfortable working in a fast-paced, dynamic environment where constant change and flexibility are key.
• Demonstrated ability to think creatively and outside the box, with a passion for innovation and experimentation in community building and influencer management.
• Deep understanding of the gaming or interactive entertainment market.
• Track record of growing, building, or sustaining local/regional customer communities in a competitive product category.
• Passion for play, with a special affinity for competitive online games - especially first-person shooters.
• Ability to quickly adapt to memes, slang, and trends.
• Experience using data, insights, and research to make a solid case for community plans and follow up on outcomes.
• Ability to work effectively within complex organizations, building trusting cross-discipline relationships and aligning efforts with company-wide objectives.
  

For this role, you\'ll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will examine your past studies, experience, and relationship with games in MEA. If you embody player empathy and care about players\' experiences, this could be your role!

Our Perks

• Open paid time off
• Retirement benefits with company matching
• Medical and dental plans that cover you, your spouse/domestic partner, and children
• Life insurance, short-term and long-term disability
• Family Bonding leave
• Commuting allowance
• Flexible benefits allowance
• Vision allowance
• Daily lunch, snacks and fruit in the office
• We will double down on your donations of time and money to nonprofits
  

Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner\'s Code and Community Code . Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming .

Let\'s Thrive Together:

Because together we are better

It\'s our policy to provide equal employment opportunities for all applicants and members of Riot Games, Inc. We know that fresh and varied perspectives will make us better at what we do, so however you identify and whatever background you bring with you, we\'re excited to hear from you. Don\'t be discouraged if you feel you don\'t fully meet every single one of the requirements for a particular role, there\'s always room for growth at Riot. If you spot a role that will make you want to jump out of bed in the morning, we are waiting to hear from you!