Respond to all tenant, owner, and vendor inquiries within 24 hours; resolve or provide updates within 48 hours depending on urgency.
Maintain a professional, courteous, and customer-focused approach at all times.
Proactively address issues, coordinate with vendors/maintenance teams, and ensure timely follow-up until resolution.
Document all requests, interactions, and outcomes in the system for future reference.
Educate clients on policies, procedures, and services; provide all required information in advance.
Brief tenants/owners during move-in and assist related parties as needed.
Escalate unresolved matters promptly, keeping clients updated on timelines.
Keep accurate, updated records for owners and tenants at all times.
Skills Required:
Strong MS Office proficiency
Knowledge of RERA regulations & Mollak system
Timely and professional communication
Presentable and customer-focused with empathy
Problem-solving, accountability, and follow-through
Job Types: Full-time, Permanent
Pay: AED5,000.00 - AED10,000.00 per month
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.