Job Description

Key Responsibilities

Act as the primary point of contact for customers regarding payments, queries, and service requests. Handle customer inquiries related to property bookings, payments, handover processes, and documentation. Ensure timely follow-up and collection of payments as per the agreed schedule. Coordinate with the finance team for updating payment records and reconciling accounts. Generate and share reminders, statements of accounts, and collection reports with customers. Manage customer complaints effectively and provide timely resolutions. Support the handover process by ensuring all dues are cleared and documentation is complete. Maintain accurate records of client communication and collection status in the CRM system. Prepare periodic reports on collections, outstanding amounts, and customer service issues.

Requirements

Bachelor's degree in business administration, Finance, or related field. 2-4 years' experience in customer service and collections, preferably in real estate or property management. Strong communication and negotiation skills. Ability to handle difficult conversations professionally. Knowledge of real estate processes, payment plans, and legal documentation is an advantage. Proficiency in MS Office and CRM systems. Customer-oriented with problem-solving abilities. Work closely with sales, legal, and operations teams to address client concerns and support smooth transactions.
Job Types: Full-time, Permanent

Pay: AED4,500.00 - AED5,000.00 per month