Job Description

Overview
The Clinic Director will oversee all day-to-day clinical and administrative operations, ensuring the highest standards of patient care, regulatory compliance, and financial performance. The role is central to building a culture of accountability, collaboration, and innovation across all departments like medical, nursing, laboratory, and administrative.
Responsibilities

• Provide overall leadership and direction across clinical, nursing, laboratory, and administrative functions.
• Ensure DOH compliance, clinical quality, and readiness for regulatory audits and accreditations (JAWDA, JCI, ISO, CAP, etc.).
• Lead the delivery of exceptional patient experience in line with the DOH's Patient Experience Standards and uphold HealthPlus IVF's standards of safety, ethics, and service excellence.
• Oversee workforce planning, scheduling, and caregiver engagement to ensure optimal staffing and productivity.
• Implement performance management and development programs across the clinic.
• Manage patient complaints, inquiries, and escalation processes with empathy and professionalism.
• Drive continuous improvement initiatives, operational efficiency, and cost optimization without compromising care quality.
• Collaborate closely with physicians and department heads to translate strategy into measurable operational outcomes.
• Act as primary liaison with regulators, partners, and governing bodies, ensuring clear and timely communication.
• Support research and innovation initiatives to advance IVF and women's health outcomes.

Qualifications

• Bachelor's Degree in Nursing, Healthcare Management, or Business Administration (Master's preferred).
• 7plus years of progressive leadership experience within healthcare operations; prior IVF or women's health experience is a strong advantage.
• Deep understanding of DOH Abu Dhabi regulations and international healthcare accreditation frameworks.
• Proven track record managing clinical operations, quality audits, and patient experience programs.
• Strong leadership, stakeholder management, and team-building skills.
• Excellent communication and presentation skills; fluent in English (Arabic preferred).
• Proficient in healthcare information systems (EMR/HIS) and Microsoft Office Suite.

Skills Required