Job Description

Client Relations Officer

Full-time/ Admin / Dubai Healthcare City

Be part of DDY - Expertise That Cares!

The Doris Duan-Young Autism Center (DDY) is a multidisciplinary center in Dubai Healthcare City. We are committed to delivering innovative, evidence-based programs and services, supported by industry-recognized credentials,

accreditations, and certifications.

We are looking for a

Client Relations Officer

to join our team at our Autism Center -- someone who is compassionate, professional, and passionate about making a difference in the lives of children and families.

This role offers an exciting chance to elevate your career in an inspiring & Supportive environment.

Key Responsibilities:

Serve as the primary point of contact for both existing and new clients and families. Answer a high volume of client inquiries and maintain a rapid response and follow-up rate according to the company standards. Conduct communication with potential new clients, providing all relevant information about company services.

Educate patients about payment options and financial assistance while handling price and package negotiations with clients.

Explain all paperwork, policies, and Insurance procedures, and schedule the initial consultation appointments, assessment appointments, intake appointments, etc. Support the admissions and onboarding process for new clients Build and maintain long-term positive relationships with parents, caregivers, and stakeholders. Coordinate closely with the Client Relations Manager to ensure seamless service delivery. Collaborate with the clinical and administrative teams to ensure client satisfaction and service quality. Maintain accurate and confidential client records in line with organizational standards. Obtain customer feedback, assist with client satisfaction surveys, and provide regular updates to the Management of any concerns/matters that may arise.

Requirements:

A bachelor's degree in a related field is required. Fluency in Arabic and English (spoken and written) is mandatory. Previous experience in a healthcare or rehabilitation setting (experience in an autism or therapy center is a plus). Good understanding of insurance procedures and documentation. Strong communication, coordination, and interpersonal skills. Excellent

negotiation skills

and multitasking abilities. Professional, empathetic, and client-focused attitude. Proficiency in Microsoft Office, MS Excel, and CRM systems (preferred). Ability to work collaboratively within a multidisciplinary team.

If you are interested please share your CV with hr@ddydubai.com or drop your CV directly to HR team via whatsapp +971 55 524 8075

Job Type: Full-time

Education:

Bachelor's (Required)
Experience:

Client Relation: 2 years (Required) Healthcare / Clinic: 2 years (Required)
Language:

* Arabic & English (Required)