Job Description

Key Responsibilities:

Act as the primary point of contact for clients regarding service-related inquiries, complaints, and support requests. Ensure prompt, professional, and courteous responses to customer queries across various communication channels (in-person, phone, email, WhatsApp, etc.). Handle customer onboarding, property handovers, and documentation with professionalism and accuracy. Build and maintain long-term relationships with clients to ensure repeat business and referrals. Manage conflict resolution and client grievances efficiently while maintaining a positive brand image. Coordinate with internal departments (Sales, Leasing, Property Management, Accounts) to ensure seamless service delivery. Prepare regular reports on customer feedback, satisfaction levels, and areas for improvement. Conduct client follow-ups, feedback surveys, and proactive relationship-building initiatives. Maintain up-to-date knowledge of Dubai real estate laws, RERA regulations, market trends, and company policies. Participate in open houses, exhibitions, and networking events to represent the brand and engage with potential clients. Maintain a professional appearance and demeanor at all times, acting as a brand ambassador for the company.
Key Requirements:

Gender: Male (due to specific client requirements) Experience: Minimum 5+ years in client/customer relations within the Dubai real estate market. Education: Bachelor's degree in Business Administration, Real Estate, Marketing, or related field. Languages: Excellent verbal and written communication skills in English (Arabic and other languages are a plus). Appearance: Highly presentable, well-groomed, with a professional demeanor. Tech Skills: Proficiency in Microsoft Office Suite (Excel, Word, Outlook); CRM systems (Salesforce, Property Finder CRM, or similar) is a plus.
Soft Skills:

Strong interpersonal and communication skills High emotional intelligence Conflict resolution Customer-centric approach Multitasking and time management Patience and empathy Preferred Qualifications: Valid UAE driving license RERA certification (optional but advantageous) Familiarity with property management software and digital platforms Experience in luxury or high-end property segments
Job Type: Full-time