Job Description

Job Summary:

We are seeking a dynamic and client-focused

Client Relations Officer

to act as the primary point of contact for our clients. The ideal candidate will be responsible for building strong relationships, ensuring customer satisfaction, and addressing client needs efficiently and professionally.

Key Responsibilities:

Serve as the primary liaison between the company and its clients. Address client inquiries, concerns, and feedback in a timely and effective manner. Ensure high levels of client satisfaction through regular follow-ups and support. Maintain accurate and updated client records in CRM systems. Coordinate with internal departments to fulfill client requests and resolve issues. Assist in onboarding new clients and explaining service offerings. Prepare and deliver client reports and updates as required. Identify opportunities to upsell or cross-sell products and services. Support in planning and executing client engagement initiatives. Handle escalated client issues and ensure they are resolved appropriately.

Qualifications & Skills:

Bachelor's degree in Business Administration, Marketing, Communications, or a related field. Proven experience (2+ years) in customer service, sales, or client relationship management. Strong interpersonal and communication skills (verbal and written). Excellent problem-solving abilities and attention to detail. Proficient in Microsoft Office and CRM software. Ability to work independently and collaboratively in a team environment. Professional attitude and ability to handle high-pressure situations.

Preferred Attributes:

Multilingual abilities are a plus. Experience in [insert industry - e.g., real estate, finance, or IT] is an advantage. Familiarity with the local market and client expectations.
Job Types: Full-time, Permanent