Resolve customer queries, concerns and complaints on real time basis by following company process and maintaining the brand name and client satisfaction
Maintain the brand image, at the same time ensure the customer is happy
Maintaining a pleasant working environment for your team
Analyze and raise customer requests to the team leader and ensure it closes
Possessing excellent product knowledge to enhance customer support
Be persuasive with the customers and ensure the payments are on time
Requirements:
Arabic & English communication skills
Target oriented
Knowledge of CRM systems.
Good computer skills
Pleasing personality
Energetic and smart
Ability to handle pressure and strict timelines
3-5 years of Real Estate - experience is a must
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