Client Relations Executive
Ras al-Khaimah, United Arab Emirates
Job Description
Designation: - Client Relations Executive Location: - RAK, UAE Job Brief: The Customer Service Executive is an essential role in effective which act as the first point of customer contact for all forms of customer communication through phone calls, Emails and chats, solving customer issues, and improving our processes Responsibilities and accountabilities
- Improve customer service experience, create engaged customers, and facilitate organic growth.
- Take ownership of customers\xe2\x80\x99 issues and follow problems through to resolution.
- Following up on complicated customer calls when required and collecting the documents.
- Completing call notes and call reports as necessary and updating them in the system daily basis
- Handle customer service complaints with professionalism and confidence
- Identifying and initiating improvements to work, customer service, quality, and work process and contributing to business efficiency goals.
- Carry out all the tasks ensuring all activities are completed within timescales and with a high degree of accuracy.
- Build sustainable relationships and trust with the customer through open and interactive communication.
- A bachelor\xe2\x80\x99s degree in administration or any other field.
- A minimum of 1-2 years of experience.
- Fluent in English both verbal & Written skills
- Basic PC skills required especially MS Excel, Word, and PDF
- Excellent organizational, follow up and time management skills
- Analytical and problem-solving skills
- Leaning and information Absorption.
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Job Detail
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Job IdJD1490938
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRas al-Khaimah, United Arab Emirates
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EducationNot mentioned