Job Description

Position

The CDS is a collaborative, positive individual passionate about luxury sales, and customer service. The CDS will be responsible for implementing marketing strategies and CRM programs delivered from EMEA Marketing Dept. She/He will partner with the Store Manager and the Deputy Store Manager to create a high performance clienteling culture, capabilities and programs to inspire the store team to proactively build strong relationship with their guest, aimed to increase customer loyalty and life time value and relationships

Job responsibilities

Clienteling

In partnership with the store management, the CDS will lead the daily, weekly, and monthly clienteling strategy for each Client Advisor Support the store staff in their performance He/She is responsible for the development and the improvement of the store customers' master data: data cleaning, data maintenance, data updates, data filling, merge duplicated profiles Coordinate all clienteling reporting tools provided by Marketing Team for the store team to ensure data capture, frequency, and retention KPI's are being achieved by using the "myTOUCH"app for each Client Advisor. Be the point of reference and ambassador for the use of the "myTOUCH"app within the store and always ensure an increase and a better usage of the app Be the point of reference for EMEA Marketing team and WW Digital in store team for all events, CRM and myTOUCH project and activities Support on-going CRM and myTOUCHtraining, in the moment coaching, with existing and new Client Advisor

Profile

3-5 years with experience in retail environment or CRM Comfortable with customer data analysis and database. MS Office efficiency: PPT, EXECEL and WORD Excellent interpersonal, teamworking and problem-solving skills Good stress management, flexibility, and adaptability Fluent English, both spoken and written; other languages are a plus

LORO PIANA

MAISON

---------------------------

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro's nephew Franco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world's foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuna from the Andes, extra-fine Merino wool from Australia and New Zealand and lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company's collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.