City Manager Logistics
Kuwait City, Kuwait
Job Description
The City Manager will be managing the overall logistics of multiple cities across the country, leading on-demand delivery operations and maintaining excellent customer experience 24/7. This role will be taking ownership of staffing, service levels, and communication with stakeholders, as well as monitoring, measuring and improving compliance and performance of riders/partners.
What\'s On Your Plate?
- Oversee all daily logistics-related operations
- Direct, optimize, and coordinate full order cycle
- Lead communication with external suppliers
- Supervise and coach multiple rider managers and rider trainers
- Oversee and ensure restaurant onboarding and training
- Set up SOPs, policies, and tools for safety/compliance of riders and partners
- Help with the coordination of marketing campaigns and activities across all brand entities
- Coordinate with country logistics head on operational zone setup and special projects
- Responsible for the country\'s rider experience and satisfaction score
- Provide weekly updates to country management on projects and performance progress
What Did We Order?
- Bachelor\'s Degree, MBA is a plus
- 5-8 years of experience in food/grocery tech industry is highly preferred
- Extensive experience in Data Analytics
- Strong communication skills, both written and verbal - fluency in Arabic and English is required
- People management skills: Experience in managing a bigger group of people
- Stakeholder management skills: Experience in dealing with cross-cultural team members and cross-functional teams
- Ability to analyze data and derive insights from comprehensive data reports
- Ability to deal with ambiguity, work under pressure, and handle stress
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Job Detail
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Job IdJD1526283
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuwait City, Kuwait
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EducationNot mentioned