Job Description

Chief Concierge - voco Dubai - Dubai, UAE
Role Summary
IHG Hotels & Resorts is seeking a Chief Concierge to join voco Dubai. In this role, you will lead the concierge team, ensuring guests enjoy a seamless and memorable stay from the moment they arrive. You will be responsible for providing expert local knowledge, handling guest requests with professionalism, and maintaining high standards of discretion and service excellence. This role requires strong leadership skills and a genuine passion for hospitality.
Job Details
Location: United Arab Emirates
Location: Dubai
Industry: Hospitality / Travel
Function: Guest Services / Concierge
Salary: 8000-10000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
What You'll Do

• Build strong guest relationships by delivering personalized, efficient, and professional concierge services
• Provide accurate and insightful recommendations for dining, attractions, and local events
• Handle guest issues promptly, using feedback to enhance service quality
• Lead and manage the concierge team, setting high service standards and delegating responsibilities effectively
• Ensure guest privacy, discretion, and confidentiality in all interactions
• Promote hotel facilities and services, acting as a brand ambassador to enhance revenue opportunities
• Maintain knowledge of current city events, transport options, and local partners to provide up-to-date information

Ideal Profile

• At least 4 years of experience in an upscale hotel as a Concierge or related position
• Minimum 1 year of supervisory experience leading a guest services team
• High school diploma required; a college or university degree is an advantage
• Strong communication, leadership, and customer service skills
• Ability to multitask and perform well under pressure while maintaining high standards
• Fluent in English; knowledge of additional languages is highly desirable
• Exceptional time management, reliability, and professional presentation

Why Join Us
IHG Hotels & Resorts offers competitive pay, benefits, and a supportive work environment where growth and career progression are encouraged. At voco Dubai, you will be part of a team that values individuality, inclusivity, and service excellence, giving you the platform to shine as a hospitality professional.
About the Company
IHG Hotels & Resorts is one of the world's leading hotel groups with a portfolio of trusted brands including voco, InterContinental, Crowne Plaza, and Holiday Inn. In Dubai, voco brings a modern and characterful approach to hospitality, offering stylish accommodations and exceptional guest service. By joining IHG, you will be part of a global family dedicated to career growth, employee well-being, and delivering outstanding guest experiences across the UAE hospitality market.
Job Title Chief Concierge - voco Dubai - Dubai, UAE
Chief Concierge - voco Dubai - Dubai, UAE
Role Summary
IHG Hotels & Resorts is seeking a Chief Concierge to join voco Dubai. In this role, you will lead the concierge team, ensuring guests enjoy a seamless and memorable stay from the moment they arrive. You will be responsible for providing expert local knowledge, handling guest requests with professionalism, and maintaining high standards of discretion and service excellence. This role requires strong leadership skills and a genuine passion for hospitality.
Job Details
Location: United Arab Emirates
Location: Dubai
Industry: Hospitality / Travel
Function: Guest Services / Concierge
Salary: 8000-10000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
What You'll Do

• Build strong guest relationships by delivering personalized, efficient, and professional concierge services
• Provide accurate and insightful recommendations for dining, attractions, and local events
• Handle guest issues promptly, using feedback to enhance service quality
• Lead and manage the concierge team, setting high service standards and delegating responsibilities effectively
• Ensure guest privacy, discretion, and confidentiality in all interactions
• Promote hotel facilities and services, acting as a brand ambassador to enhance revenue opportunities
• Maintain knowledge of current city events, transport options, and local partners to provide up-to-date information

Ideal Profile

• At least 4 years of experience in an upscale hotel as a Concierge or related position
• Minimum 1 year of supervisory experience leading a guest services team
• High school diploma required; a college or university degree is an advantage
• Strong communication, leadership, and customer service skills
• Ability to multitask and perform well under pressure while maintaining high standards
• Fluent in English; knowledge of additional languages is highly desirable
• Exceptional time management, reliability, and professional presentation

Why Join Us
IHG Hotels & Resorts offers competitive pay, benefits, and a supportive work environment where growth and career progression are encouraged. At voco Dubai, you will be part of a team that values individuality, inclusivity, and service excellence, giving you the platform to shine as a hospitality professional.
About the Company
IHG Hotels & Resorts is one of the world's leading hotel groups with a portfolio of trusted brands including voco, InterContinental, Crowne Plaza, and Holiday Inn. In Dubai, voco brings a modern and characterful approach to hospitality, offering stylish accommodations and exceptional guest service. By joining IHG, you will be part of a global family dedicated to career growth, employee well-being, and delivering outstanding guest experiences across the UAE hospitality market.
Post Details
Job Start Date
Salary from 8000.00
Salary to 10000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location