Job Description

Assistant Chief Concierge - IHG Hotels and Resorts - Dubai, UAE
Position Overview
The Assistant Chief Concierge role supports outstanding guest experiences by overseeing day-to-day concierge operations, leading the team on shift, and ensuring every interaction is handled with professionalism, care, and strong local expertise within a luxury hotel environment in Dubai.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Guest Services-Concierge
Salary: 6000-9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Lead daily operations of the concierge desk, bell service, transport arrangements, and valet partners
• Deliver warm, professional, and personalized service to all guests
• Build strong guest relationships and anticipate needs proactively
• Act as a key point of contact for local knowledge including dining, attractions, events, and transportation
• Coordinate VIP arrivals, group movements, and complex guest requests
• Handle guest concerns calmly and use feedback to improve service standards
• Work closely with Front Office and other departments to ensure seamless guest journeys
• Maintain high standards of appearance, organization, and presence in lobby and concierge areas
• Lead by example as a brand ambassador and actively promote hotel services and experiences

Ideal Profile

• Solid experience in concierge or guest services within a hotel or resort environment
• Previous supervisory or acting-lead experience in concierge or Front Office operations
• Strong communication and guest service skills
• Confident, hands-on leadership style with the ability to guide and motivate a team
• Strong local knowledge or the ability to build it quickly
• Calm, organized, and professional approach under pressure
• Flexibility to work shifts including weekends and holidays
• Fluent in English, with additional languages considered an advantage
• High school qualification or equivalent, with hospitality education preferred

Why Join Us

• Competitive salary and comprehensive benefits package
• Full uniform and attractive room discounts across IHG properties
• Access to industry-leading training and development programs
• Inclusive and supportive workplace culture
• Career growth opportunities within a global hospitality group

About the Company
IHG Hotels and Resorts is a globally recognized hospitality group known for delivering high-quality guest experiences through strong service culture and operational excellence. In Dubai, IHG properties offer diverse hospitality environments, modern facilities, and long-term career development opportunities within an international hotel portfolio.
Job Title Assistant Chief Concierge - IHG Hotels and Resorts - Dubai, UAE
Assistant Chief Concierge - IHG Hotels and Resorts - Dubai, UAE
Position Overview
The Assistant Chief Concierge role supports outstanding guest experiences by overseeing day-to-day concierge operations, leading the team on shift, and ensuring every interaction is handled with professionalism, care, and strong local expertise within a luxury hotel environment in Dubai.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Guest Services-Concierge
Salary: 6000-9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Lead daily operations of the concierge desk, bell service, transport arrangements, and valet partners
• Deliver warm, professional, and personalized service to all guests
• Build strong guest relationships and anticipate needs proactively
• Act as a key point of contact for local knowledge including dining, attractions, events, and transportation
• Coordinate VIP arrivals, group movements, and complex guest requests
• Handle guest concerns calmly and use feedback to improve service standards
• Work closely with Front Office and other departments to ensure seamless guest journeys
• Maintain high standards of appearance, organization, and presence in lobby and concierge areas
• Lead by example as a brand ambassador and actively promote hotel services and experiences

Ideal Profile

• Solid experience in concierge or guest services within a hotel or resort environment
• Previous supervisory or acting-lead experience in concierge or Front Office operations
• Strong communication and guest service skills
• Confident, hands-on leadership style with the ability to guide and motivate a team
• Strong local knowledge or the ability to build it quickly
• Calm, organized, and professional approach under pressure
• Flexibility to work shifts including weekends and holidays
• Fluent in English, with additional languages considered an advantage
• High school qualification or equivalent, with hospitality education preferred

Why Join Us

• Competitive salary and comprehensive benefits package
• Full uniform and attractive room discounts across IHG properties
• Access to industry-leading training and development programs
• Inclusive and supportive workplace culture
• Career growth opportunities within a global hospitality group

About the Company
IHG Hotels and Resorts is a globally recognized hospitality group known for delivering high-quality guest experiences through strong service culture and operational excellence. In Dubai, IHG properties offer diverse hospitality environments, modern facilities, and long-term career development opportunities within an international hotel portfolio.
Post Details
Job Start Date
Salary from 6000.00
Salary to 9000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required