Job Description

Sofia Garments is a fast growing apparel and uniform manufacturer with an office in Dubai and factory in Ajman and are looking for a competitive E-commerce and Customer Success Executive with 3+ years experience in the garments and merchandising industry to develop field sales strategies and source new clients from the UAE and abroad

Job Summary/Responsibilities

Continually strive to increase client satisfaction, success and customer service while ensuring clients have a positive experience with Informa at every touch point. Oversee chat support and ensure order delivery at the highest standards and within deadline. Liaise with internal and external stakeholders to manage campaign delivery as well as work with different teams to find delivery solutions. Working with internal stakeholders and collate information to support proposals and insights. Develop and maintain customer relationships with key customers. Grow and expand the client relationship through an exceptional client experience and by connecting your clients' business strategies to Informa Markets'. Act as a trusted advisor to key customer stakeholders and executive sponsors to drive product adoption and ensure they achieve full business value and return on investment. Producing large and small documentation/guidelines for all package sizes so sponsors are aware of exactly what they are getting, when it's being delivered and what the requirements are from their side. Oversee onsite management and execution of all programs and projects, whether personally or through a team of temporary staff. Manage as and when needed a team of temporary or support staff for the event. Monitor campaign performance during execution and raise red flags if something is not right. Have ideas and possible solutions handy to tackle the challenge efficiently. Communicate, communicate, communicate.
Qualifications

Qualities needed for the role

Proven experience in client success management, project management, sales, relationship management. Problem-solving attitude. Aptitude for fostering positive relationships. Customer-oriented mind-set. Well organised and detail orientated in order to be results focused. Excellent written and oral communication skills. Desire to work in a fast-paced entrepreneurial environment. Strong organization skills and ability to collaborate with others. Experience working with leading multinational companies and clients. Understanding of client success challenges and how they affect strategic plans. Excellent managing internal stakeholder relationships. Team player with the ability to thrive in a team environment with evolving task priorities. Strategic thinker who is able to generate ideas and deliver results. Effective multi-tasking, time management and prioritising skills. Passionate about client success, relationship building and global events.
Additional Information

Skills required

Experience of working in a busy office environment and juggling multiple requests. Strong attention to detail. Experience in aggregating information from a variety of sources and putting together reports and documents. Positive, proactive attitude - able to identify what needs to be done, and tackle it energetically and tenaciously. Strong and clear communicator, comfortable communicating in writing and verbally with many different people in different job functions and different levels. Able to work in a busy, dynamic and ever-changing environment. Highly driven and self-motivated. Computer literate and proficient in the use of commonly used business software. Effective verbal and written English communication skills. Strong interpersonal skills. Attention to detail.
Job Type: Full-time

Pay: AED3,500.00 - AED4,000.00 per month

Experience:

E-commerce Chat Support: 3 years (Required)
Language:

* English fluently (Required)