Job Description

Job Summary:

We are looking for a dedicated and customer-focused Support Executive to join our team. The ideal candidate will be responsible for handling customer queries, resolving issues efficiently, and ensuring a high level of customer satisfaction. You should be able to communicate effectively, troubleshoot problems, and provide prompt and accurate solutions.

Key Responsibilities:

Respond to customer queries via phone, email, chat, or ticketing system in a timely and professional manner Provide product/service information, guidance, and technical assistance to customers Identify and escalate complex issues to appropriate departments Maintain records of customer interactions, comments, and complaints Follow up with customers to ensure resolution and satisfaction Monitor support queues Collaborate with internal teams to improve processes, products, and customer experience Generate reports on recurring issues and customer feedback

Requirements:

Bachelor's degree or equivalent qualification Previous experience in customer support or a similar role is an advantage Excellent communication and interpersonal skills Good problem-solving and analytical abilities Proficiency in using support tools, CRM systems, and Microsoft Office Ability to work in shifts, weekends, or holidays if required Strong multitasking skills and attention to detail

Preferred Skills:

Experience with ticketing tools Basic technical knowledge if supporting IT/software products Multilingual abilities are a plus

What We Offer:

A collaborative and friendly work environment Opportunities for professional growth and development Competitive salary and benefits package

Advantage:

Russian/ Romanian/Spanish languages known will be added benefit.

Job Types: Full-time, Permanent

Pay: AED2,000.00 - AED4,000.00 per month