Job Description

Job Title Change Manager

Description

- Change Manager (GRP-34139)

Change Manager - ( GRP-34139 )
Description
As part of the Service Operations leadership team, the role has 3 core focus areas -
1. Establishing and maintaining the Change Management Policy, Standards, and Process for IT Operations across the Group. This includes all internal and external technology partners.
2. Driving process effectiveness and performance via standardized metrics and reporting for IT Operations across the Group. This also includes Integration into Release Management, Incident Management and other key service management processes.
3. Continually improving the change management process and its execution across the Group
The Change Manager will enable the always available bank by ensuring the core ITIL Service Management processes improve delivery velocity, agility and change quality while guarding service availability. The role matures current change management framework ensuring design and operating effectiveness of the process. The role may require 24 x 7 escalation management and on call rostering.
This role is critical in driving service performance across IT Operations and ensuring we become a trusted partner of the business.
Skills and Experience:-
Experience within complex environments defined by high availability, high transaction rate and geographical complexity
8+ years in IT Operations within an organization of more than 4000 users with at least 3 years of experience in banking
5+ years experience in implementing and maturing ITIL Service Management Processes
3+ years experience in Service Delivery reporting and business stake holder management
Expertise in IT Service Management, with a core operations competency
Current experience in establishing or working in a ITIL service management practice
Strong understanding of ITIL Framework with ITIL v3 foundations certification as minimum and expert / practitioner level of accreditation as ideal
Sound functional and technical understanding of critical application systems and infrastructure services.
Customer oriented work ethic, shows ownership and results orientation
Analytical Thinking, Ability to influence others, leadership, Achievement Orientation and Innovative
Ability to work across organization at all levels
Ability to influence, coach/mentor and listen to team members and peers.
Sound organizational and management skills, developed in a metrics-based including experience with metrics performance management
Experience in coordinating, facilitating and influencing management
Strong verbal presentation and written communication skills with experience in management reporting and presentation.
Experience in contributing to and executing ITIL maturity uplift plans or roadmaps

Qualifications
AS Mentioned in the JD
Primary Location
Job
: Professional Support

Organization
: Technology Platform and IT Operations

Schedule
: Regular

Shift
: Standard

Job Type
: Full-time
Day Job

Job Posting
: Oct 19, 2022, 10:16:17 AM

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