1. Maintaining smooth and efficient operations of a centre.
2. Creating an environment that promotes team work and Maintaining discipline
3. Ensure customer satisfaction by quick processing and addressing grievences.
4. Gives assistance to staff to maximize productivity and reduction of non-productive time.
5. Creation and maintenance of records.
6. Creating maintaining and sharing the performance reports with Management/staffs.
7. Ensuring inventory and requirements for smooth operations.
8. Roistering staff and proper manning of staffs for Cs.
9. Updates on self and staff on the BLS/Consulate/Embassy updates.
10. Day end cash closing and reports
11. Training on CS, product and process.
12. To be the first level escalation for the customer and employee grievances.
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