Job Description

Key Responsibilities:

Supervise a team of call center agents handling real estate inquiries, bookings, and client support. Monitor call quality, response time, and agent performance to ensure service excellence. Manage inbound and outbound calls related to property listings, site visits, lead generation, and client follow-ups. Allocate tasks, set daily/weekly goals, and ensure team targets are met. Train, coach, and motivate team members to improve performance and productivity. Handle escalated client issues and resolve complaints professionally and promptly. Coordinate with sales, marketing, and CRM teams to ensure smooth communication and lead management. Prepare performance reports and suggest improvements in call handling processes. Maintain up-to-date knowledge of company property listings, offers, and project timelines. Ensure proper documentation and data entry in the CRM system.

Requirements:

Bachelor's degree in Business Administration, Communications, or related field. Minimum 3-5 years of experience in a call center environment, with at least 1-2 years in a supervisory role. Experience in the real estate industry is strongly preferred. Strong leadership, communication, and conflict-resolution skills. Proficiency in CRM and call center software (e.g., Freshdesk, Salesforce, Zoho, etc.). Good understanding of property sales processes and customer relationship management. Ability to work under pressure and meet tight deadlines.
Job Type: Full-time

Pay: AED6,000.00 - AED8,000.00 per month

Application Question(s):

What is your native language? How soon can you join? What is your visa status? Do you have any experience in a Call Center Supervisor? * Do you have experience in the Real Estate Industry?