Job Description

TITLE:

Case Management Specialist

TEAM/PROGRAMME:

Program Development & Quality

LOCATION:

Greater Cairo with at least 50% frequent travel to Aswan and the north coast

GRADE

: 3

CONTRACT LENGTH: 6 months with possibility of Extension based on budget availability

CHILD SAFEGUARDING: (select only one)

Level 3: the post holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.

ROLE PURPOSE:

The Case Management (CM) specialist is expected to play a key role in reviewing Save the Children (SC), Egypt Country office CM Standard Operating Procedures, CM supervision guidelines in addition to compiling and standardizing SC capacity building package for caseworkers and mentors in consistency with SC Steps to Protect common approaches. The CM specialist is expected to assist the Child Protection Technical Advisor in providing technical supervision for some caseworkers on interim basis and support the pilot of the CM data management system. He/She will have responsibility to conduct consultation meetings with different stakeholders and deliver timely results with quality.

SCOPE OF ROLE:

Reports to (Solid Line):

Child Protection Technical Advisor

Staff reporting to this post:

Direct

: N/A

Role Dimensions

: Work closely with all projects' case management teams.

KEY AREAS OF ACCOUNTABILITY :

Assist the Child Protection (CP) Technical Advisor (TA) in providing the needed technical support to the different projects case management (CM) teams to ensure quality CM services are provided to our beneficiaries; Support the CP TA in providing technical supervision for case management supervisors including senior officers and officers; Provide extensive on the job-coaching and mentoring to the CM supervisors, caseworker, and CM teams across all projects in addition to SCI Partners. Ensure that the CM implemented services are aligned with SC Egypt Co. CM Standard operating procedures; Work closely with the CP TA to review, update and develop the SC Egypt Co. Case Management and Mentorship SOP; Review and update SC CM capacity building package for caseworkers and mentors, and partner organizations and facilitate the needed trainings related with the case management interventions; Conduct regular review of high risks cases under the different projects; Support the CP TA in reviewing the case management quality benchmarks for some projects; Support the pilot of the CM data management system; In coordination with the MEAL team, provide unified guidance to the CM team to reports on child protection trends; Facilitate internal CM case conference among the different projects; Participate in relevant coordination platforms; Review CM reports and capture CP trends; Inform the CP TA about any challenges, difficulties, and concerns in the implementation of activities or issues in the social context. Conduct regular field visits to monitor the quality of activities; Ensure mainstreaming of SC Child Safeguarding policy in all documents and activities; Ensure SCI policies and procedures are being adhered to improve programme operational efficiency;

In case of Emergency:

Promote children's rights, contributing to their well-being and protection in times of emergencies, guided by humanitarian principles and code of conduct. During emergencies, he/she should act in a way that facilitates SCI's response to emergencies, giving priority to all assigned. Be prepared to support SCI interventions in response to emergencies and show needed flexibility

General:

Demonstrate leadership in relation to Save the Children policies and practice with respect to safeguarding, code of conduct, health and safety, equal opportunities and other relevant policies and procedures. Comply with Save the Children policies and practice with respect to safeguarding policy, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.

BEHAVIOURS (Values in Practice

)

Accountability:

holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.

Ambition:

sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same widely shares their personal vision for Save the Children, engages and motivates others future orientated, thinks strategically and on a global scale.

Collaboration:

builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters values diversity, sees it as a source of competitive strength approachable, good listener, easy to talk to.

Creativity:

develops and encourages new and innovative solutions willing to take disciplined risks.

Integrity:

honest, encourages openness and transparency; demonstrates highest levels of integrity

QUALIFICATIONS

Bachelor's degree in development related fields; having master's degree is preferable. At least 5 years' experience in child protection case management, including at least two years in supervisory roles.

EXPERIENCE AND SKILLS

Highly developed interpersonal, communication skills, writing problem solving and organizational skills; In-depth experience in training development and delivery, including Child Protection and Case Management and mentoring. Strong knowledge of CP GBV principles, SOPs, and humanitarian standards. Fluency in English and Arabic (spoken and written) is required; Experience with refugee/marginalized communities is a must; Commitment to SCI's values and policy; Familiar with the refugee context in Egypt and associated political/cultural sensitivities

Additional job responsibilities

The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

Equal Opportunities

The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.

Child Safeguarding:

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

Safeguarding our Staff:

The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy

Health and Safety

The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.

JD written by:

HA

Date:

November 24, 2025

JD agreed by:

Date:

Updated By:

Date:

Evaluated:

Date:

The Organization

We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard. We are working towards three breakthroughs in how the world treats children by 2030:




No child dies from preventable causes before their 5th birthday All children learn from a quality basic education and that, Violence against children is no longer tolerated


We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children.We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive workplace where ambition, creativity, and integrity are highly valued.

Application Information:

Please apply using a cover letter and up-to-date CV as a single document. Please also include details of your current remuneration and salary expectations. A copy of the full role profile can be found at www.savethechildren.net/jobs We need to keep children safe so our selection process reflects our commitment to the protection of children from abuse.