Job Description

Royal Smart Limousine (RSL) is Dubai's leading provider of luxury mobility and executive transportation services. With a reputation built on excellence, innovation, and premium customer experience, RSL continues to redefine the standards of corporate and leisure mobility across the UAE.

We are expanding our operations and seeking a dynamic, experienced, and results-oriented

Car Rental Manager

to lead our Rent a Car division and drive operational efficiency, profitability, and service excellence.

Position Overview

The

Car Rental Manager

will be responsible for the overall management and strategic direction of the Rent a Car division. This includes overseeing daily operations, optimizing fleet performance, managing client relations, and driving business growth through strategic partnerships and revenue initiatives.

The ideal candidate is a proven leader with deep knowledge of the UAE car rental market, strong commercial acumen, and the ability to manage a high-performing team in a fast-paced environment.

Key Responsibilities

1. Leadership & Strategic Management

Oversee all Rent a Car operations, ensuring alignment with RSL's business objectives and brand standards. Develop and implement growth strategies to maximize fleet utilization, profitability, and market share. Establish, monitor, and analyze departmental KPIs to ensure consistent performance and operational excellence.

2. Customer Experience & Service Quality

Ensure exceptional customer service standards at every touchpoint, maintaining RSL's premium brand reputation. Handle escalated client concerns promptly and professionally. Design and execute customer loyalty and retention programs.

3. Fleet Operations & Optimization

Manage vehicle acquisition, maintenance, replacement, and disposal strategies. Oversee allocation, inspection, and readiness of vehicles for rental operations. Ensure full compliance with UAE RTA regulations, insurance policies, and company safety standards.

4. Sales, Marketing & Business Development

Drive rental revenue through strategic pricing, corporate partnerships, and promotional campaigns. Identify and acquire new business accounts in corporate, hospitality, and tourism sectors. Collaborate with the marketing team to design high-impact campaigns to boost visibility and lead generation.

5. Financial Management & Reporting

Develop and manage departmental budgets, financial forecasts, and profit/loss reports. Monitor rental contracts, collections, and payment schedules to maintain financial discipline. Generate regular performance reports for senior management and support business planning.

6. Team Leadership & Development

Recruit, train, and motivate staff to ensure operational excellence and customer satisfaction. Promote a culture of accountability, teamwork, and continuous improvement. Identify training needs and implement skill development programs.

Qualifications & Skills

Experience:

Minimum 5-8 years in car rental operations or mobility management, with at least 3 years in a managerial role within the UAE market.

Education:

Bachelor's degree in Business Administration, Management, or related field (MBA preferred).

Knowledge:

Strong understanding of fleet management, rental systems, RTA compliance, and UAE transport laws.

Technical Skills:

Proficiency in car rental management software, Odoo ERP, and MS Office Suite.

Soft Skills:

Excellent leadership, negotiation, communication, and analytical abilities.

Other Requirements:

Valid UAE Driving License.
Job Type: Full-time

Pay: AED4,000.00 - AED7,500.00 per month