Call Center Executive

Dubai, United Arab Emirates

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Main Accountability:

The employee is required to achieve the daily sales targets for inbound and outbound calls.
Ensure to adhere to the level of productivity prescribed.
To answer all calls in a consistent and professional manner as per desired level of Customer Service. Feedback and improvement will be implemented where necessary.
To provide customers with accurate information as per the company\xe2\x80\x99s guidelines of all products and countries.
Follow up, follow up, follow up with all prospective customers old and new.
Employees should ensure that a high level of quality standards is applied to ensure correct information is obtained from the customer for the use of quotations, changes in policies and renewals.
Complete forms and record logs to create accurate, detailed files for each customer, providing insight into the target audience and what they want from the company.
Promote the company\xe2\x80\x99s products at all times.
Ensure relationships are maintained and developed with key partners where necessary.
Ensure campaign results set out by manager is achieved.
Ensure Audit standards are met based on guidelines provided by management.
Employee should adhere to the shift patterns.
Provide support to colleagues within the call center as well as to the other areas of the personal lines department to alleviate short term resource issued and ensure smooth service to customer.
Perform any other related duties as required to support the operation.

Skills

Prior telephone sales experience (inbound and outbound) being a top performer (average of 100 calls/day) for at least 1 year.
English language is mandatory
1 of the following language additional is required : French / Russian / Chinese / Arabic

Job Type: Full-time Pay: AED3,500.00 - AED5,000.00 per month Education:

Experience:

Language:

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