Call Center Executive
Dubai, United Arab Emirates
Job Description
We are looking for a professional and enthusiastic Call Center Executive to join IIQAF\'s contact center team. In this role, you will provide excellent customer service to our clients and help them with their inquiries. Additionally, you will be responsible for delivering superior customer service by handling incoming and outgoing calls, responding to customer requests and escalating and resolving challenging inquiries in an accurate and timely manner.
Responsibilities:
Responsibilities:
- Answer incoming customer calls in a welcoming and friendly manner
- Respond to customer inquiries with accurate and timely information
- Troubleshoot customer issues in a polite and professional manner
- Collect customer feedback that will help improve customer service standards
- Process orders or inquiries and maintain records of customer interactions
- Work closely with other departments to ensure efficient service
- Perform other tasks as needed
- Excellent verbal and written communication skills
- Proven customer service experience
- Attention to detail and problem-solving skills
- Ability to stay calm and professional in direct customer situations
- Computer proficiency in Windows Office applications
- Ability to work in a fast-paced and ever-changing business environment
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Job Detail
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Job IdJD1620913
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:6000 - 6500 per month
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned