Call Center Executive
Dubai, United Arab Emirates
Job Description
We are seeking a talented and enthusiastic Call Center Executive to join our team at IIQAF. As a Call Center Executive, you will be a frontline customer service representative, handling incoming customer inquiries and providing exceptional customer service responses and support. Your ability to efficiently and accurately answer questions, provide solutions and demonstrate our commitment to service excellence is essential.
Responsibilities
Responsibilities
- Handle customer inquiries via phone, email, and chat in a timely and professional manner
- Provide accurate, reliable product information
- Resolve customer issues in accordance with established procedures
- Establish and maintain excellent customer relationships
- Maintain customer records and ensure accuracy in all customer information
- Ensure customer experience across all channels are consistent with company standards
- Document customer interactions to ensure accurate reporting
- High school diploma or equivalent required
- Experience in customer service, call center, or sales support preferred
- Excellent written and verbal communication skills
- Excellent customer service and problem-solving abilities
- Ability to work in a fast-paced, high-pressure environment
- Ability to remain focused in a customer service-oriented role
- Proficiency with computer systems and the ability to adapt to new tools
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Job Detail
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Job IdJD1593331
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:4500 - 5000 per month
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned