Call Center Executive

Dubai, United Arab Emirates

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1. Job Responsibilities The Employee\xe2\x80\x99s job responsibilities include but are not limited to the following: Sales & Revenue

Manage and respond to all Brau communication channels including phone, instant messaging, social media, walk-ins, and Google.
Take accurate bookings and change and cancel appointments.
Take client deposits where required.
Respond to all clients using the Brau sales script, verbiage, and tone of voice.
Respond to all clients confidently, professionally, and with courtesy as per Brau standards.
Support in developing and continuously improving Brau sales script and customer journey.
Convert all inquiries into an appointment.
Constantly find ways to upsell and cross-sell treatments.
Gain strong knowledge about Brau treatments, products and FAQs.
Describe & give information relating to our services & products using the correct verbiage as per Brau. standards.
Actively promote treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.

Customer Relationship Management

Constantly find ways to surprise and delight customers.
Call guest and confirm appointments daily.
To daily read the appointment schedule and customer profiles and add notes as required.
Managing customer profiles, ensure they are comprehensive and constantly populate their profiles with customer notes and data.
Handling customer complaints with empathy and courtesy and rectify accordingly.
Detail to guests what to expect during their experience and provide them with reading material (menu, styles, images).
To be fully aware of and to where possible take action or expedite all guest comments or concerns.
Communicate to management any and all occurrences involving staff or guests in the that require attention.
Assist in all areas of operation as requested by management.
Handle highly confidential, sensitive and/or critical information, files, records and reports.
Follow up with customers as required.

Sales Reports & Analysis

Training & Development

Assessing new staff members and onboarding them on Brau. services.
Provide training to new and junior sales and customer relationship management staff.
Provide training to Brau support staff as required to upskill their knowledge and provide customers with a seamless experience.
Support in conducting meetings as required.

Job Types: Permanent, Full-time Ability to commute/relocate:

Application Question(s):

Application Deadline: 09/11/2023

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