Informs the guests of their treat card points accumulation during each call, and offers treatments based on it.
Understands the customer, builds strong collaborative customer relationships, and builds customer trust and confidence.
Actively promote Bedashing services and retail, on the phone.
Works towards team targets and shows initiatives in achieving them.
Assist team leader with assignments/tasks for completion.
Have full knowledge of call center SOPs.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Helps in performing the closing reports for the day and daily updates and ensuring they are accurately administered and completed.
Updates job knowledge by studying new product descriptions; participating in training opportunities.
Keeps equipment operational by following established procedures; reporting malfunctions.
Enhances Bedashing Beauty Lounge's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.