Job Description

Operational Duties Handle inbound and outbound calls according to procedures, guidelines and schedules set by organization. Follow up with customer via telephone calls; interviewing clients; platforms Providing a free call center service in the following languages (Arabic / English / Hindi). (Effective Operations) Responding to the customer's inquiries and addressing the problem without transferring or suggesting communicating with another party, and if necessary, the employee registers the request and transfers it by e-mail to the concerned party with a follow-up mechanism (Live chat- Info- Calls). . All abandoned calls should be covered on daily basis within the agreed SLA Follow the work mechanism used in responding to calls, complaints and suggestions in the free zone. Respond and follow up on all inquiries sent by the official e-mail of the Ajman Free Zone on a daily basis without delay within a maximum time of 24 hours. Responding to all inquiries through live chat and committing to a high level of performance without delaying the customer in a time not exceeding five minutes to respond to all inquiries. Entering new companies' requests into the system and transferring them to the sales lead. Adopting excellence concepts in performance, contributing to their dissemination to the department staff and working on developing the integrated management system applications adopted in the free zone. Documenting knowledge with all their types and participating with knowledge and exchanging it with keeping the information confidentiality. Complying with applying the environment and occupational safety and health requirements and conditions Any new assignments by the direct officer as per the work developments. Required Competencies Behavioral Effective communication Cooperation and teamwork Spirit of Initiative Creativity and Innovation Focusing on the customer and services excellence. Enabling and supporting change Technical Clients Service Negotiation Skills Operations and Clients Relationships Strategy and Relationships Management Reporting Services and Scope of Work Educational Qualifications At least a Bachelor degree in Business Administration or in any other related field. Professional Experience At least 1-3years of experience in operations management or any other related field. ??? ???????: ???? ???? ?????? ??? ??????/????????:

• ?????: ?????? ???? ????? ?? ??????? ???????? ??? ????? ?? ????? (?????)

• ????????? (????)

• ENGLISH / HINDI / ARABIC (?????)