"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
What you will be doing:
Responsible for all communication, in \xe2\x80\x93 going and out- going thus maintaining the hotel image
Ensure proper functioning of telephone equipment in the hotel at all times and to implement correct telephone operating procedures
To assist the guest efficiently, courteously and professionally in all Front Office duties, as per the internal procedures.
Welcome the guests whether on the phone or in the hotel, and anticipate the guest needs and takes them into consideration
Courteously receive and properly route incoming calls
Service out-going calls and supplies proper connections
Handle any guest complaints and/or remarks; provides a response as soon as possible
Following up guest comments by trying to find a solution for every problem raised.
Project a good image of the hotel by establishing good P.R through the telephone
Assist guests when necessary e.g. calling for doctor, obtaining the telephone number etc
Has an impeccable attitude which conveys the image of the brand and hotel
Handle phone calls and forward any messages received for the guest.
Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
Take down and relay messages.
Record and give wake-up calls
Report all telephone defects to the technical department
Handle fire-alarm procedure
Keep abreast of new trends in telephone systems
Utilizes correct process and procedure when you handling the confidential guest information
Promotes the range of services offered by the hotel to increase sales
Promotes the loyalty programme, adapting the sales pitch to suit the guest\'s needs
Verify telephone equipment rental charges, long distance charges
If electronic system is down, to record all-chargeable calls and post them on the guest\xe2\x80\x99s invoice
Qualifications
Your experience and skills include:
Confident, ambitious and self-motivated individual.
Good knowledge of Windows
Fluent in Russian language; business English
Excellent communication and organizational skills and a good team player
Ability to be both proactive and reactive
Excellent organizations skills and ability to find solutions
Able to cope with the pressures of a very busy environment