Call Center Agent Arabic Speaker
Dubai, United Arab Emirates
Job Description
souKare is a health-tech start-up that provides simpler, sooner, smarter solution to delivering and consuming healthcare essentials in the region. souKare\xe2\x80\x99s digital platform is leveraging technology to deliver a best-in-class pharmacy solution at your doorstep while creating a seamless hassle-free health care journey for the end-user. souKare is in the process of expanding its call centre team, and we are now on the lookout for an energetic and agile Customer Service/ Call Centre Representative. As part of our growing customer service team, you will be responsible for 3 key areas listed below to help enhance service and order fulfillment: 1. Order Confirmation \xe2\x80\x93 Calling customers to confirm their order and delivery timings 2. Customer Service \xe2\x80\x93 Complaint resolution, following up on orders that are overdue due to missing customer/ delivery information, or product unavailability 3. Logistics - Manage day-to-day order dispatching in Dubai with our riders and third-party delivery team. This involves route-mapping to optimize driver efficiency and delivery times In addition to this, you may be required to assist the Operations team with Adhoc requests including handling customer service inquiries via email, and other tasks. What are we looking for?
- Strong verbal and written communication skills
- Prior work experience as a customer service/ call center agent is required, ideally 2+ years
- Arabic fluency - verbal & written - is mandatory
- Familiarity with locations in Dubai and distances between them
- Previous experience in e-commerce, start-up, or fast-paced environment is a huge plus!
- Comfortable with Microsoft Office
- Positive and friendly attitude
- Structured, organized and fast-worker
- High energy and fast learner \xe2\x80\x93 someone who enjoys working in a fast-paced and dynamic environment
- Team player
- Dubai: Reliably commute or planning to relocate before starting work (Required)
- Do you have prior experience in the eCommerce space?
- If selected, would you be able to join the souKare team immediately? If not, please specify your notice period.
- Call Centre Agent/ Representative: 1 year (Required)
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Job Detail
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Job IdJD1613220
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned