Call Center Agent

Answers incoming calls.

Directs call to guest rooms, staff, or departments through the switchboard or system.

Places outgoing calls.

Receives guest messages and deliver the same to the guest.

Logs all wake-up call requests and performs wake-up call services.

Provides information about hotel services to guests.

Understand the telephone operator board or switchboard operations.

Provides paging services for hotel guests and employees.

Knows what action to take when an emergency call is required.

Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed.

Assists in reporting telephone equipment or service complaints and problems. * Following telephone etiquette (! Must read).

Trains or assists wit training new telephone operators in performance of job duties.

To be fully aware of and adhere of health and safety, fire and bomb threat procedures.

Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.

Must be polite and courteous while answering the phone.

Open and close telephone functionality on the hotel front office software.

Keep records of calls placed and received by all departments and recording the call charges.

Setup conference call in different locations and time zones.

Update directory information on the front office software.

Provide relay service for hearing-impaired guests. * Provides a paging service for hotel guests and employees. Process guest wake-up calls.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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