We are seeking a highly motivated and customer-focused individual to join our call center team. The successful candidate will be responsible for handling incoming calls from customers, answering their questions, resolving their issues, and providing excellent customer service. Responsibilities: - Answering incoming calls and responding to customer inquiries. - Providing accurate and timely information to customers. - Resolving customer complaints and issues. - Escalating complex issues to management when necessary. - Maintaining accurate records of customer interactions and transactions. - Following up with customers as needed. - Meeting or exceeding performance metrics such as call handling time, resolution rate, and customer satisfaction. - Staying up-to-date with product and service offerings. Requirements: - High school diploma or equivalent. - Freshers or 1year of experience in a call center or customer service environment. - Excellent communication skills, both verbal and written. - Ability to handle a high volume of calls and multitask effectively. - Strong problem-solving skills. - Ability to work independently and as part of a team. - Proficiency in Microsoft Office and other relevant software. - Flexibility to work varying shifts including evenings and weekends. If you have a passion for customer service and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity. Job Type: Full-time Salary: BD200.000 - BD250.000 per month Ability to commute/relocate:

• Manama: Reliably commute or planning to relocate before starting work (Required)