Call Center Agent (english Account)
???????, C, EG, Egypt
Job Description
Key Responsibilities:
Handling Customer Interactions: Answering a high volume of calls, emails, and potentially live chats or social media messages in a professional and courteous manner.*
Problem Solving & Support: Identifying customer needs, researching issues, and providing accurate information or solutions, which often includes technical troubleshooting and de-escalation of difficult situations.*
Data Management: Accurately obtaining information and documenting all customer interactions, transactions, comments, and complaints within a Customer Relationship Management (CRM) system or database.*
Adhering to Standards: Following company policies, procedures, and communication scripts, while working to meet Key Performance Indicators (KPIs) such as average handling time.*
Collaboration: Coordinating with internal departments and team members to ensure prompt and complete resolution of customer issues.*
Job Type: Full-time
Pay: E14,000.00 - E17,000.00 per month
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Job Detail
-
Job IdJD2213002
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job Location???????, C, EG, Egypt
-
EducationNot mentioned